Pre-sales engineering.
We perform rigorous specification reviews and current transformer burden accuracy class checks to ensure your design is robust. Our team handles knee point criteria matching to the relay and insulation coordination sanity checks.
We also evaluate source sizing against the capacitance of the object to be tested, identifying potential issues before they become costly site problems.
Spares and after-sales.
We define recommended spares against the actual duty cycle of your equipment to maximize availability. Proactive planning reduces downtime and simplifies maintenance schedules.
Our after-sales team provides ongoing support for repairs, replacements, and end-of-life evaluations, ensuring your assets remain performant throughout their lifecycle.
Support
Most of the value is delivered before the order, when the decisions that shape the install are still cheap to change.
Support at Atlas Energy is not a ticket queue bolted onto a catalog. The same engineers who review your specification before quotation are the ones you reach after commissioning, which is why a burden question answered in week one does not become a returned unit in month six.
Order, manufacturing and delivery.
Our workflow relies on one agreed test plan and a single transparent schedule. This structure ensures that every step of the manufacturing process aligns with your project requirements.
Buyers gain full visibility with drawing approvals and witness points fixed before manufacture starts, eliminating surprises during the final delivery phase.
Training.
We offer comprehensive operator and engineer training tailored to the specific equipment supplied to your facility. Practical sessions ensure your team can operate assets safely.
Additionally, the free Atlas Energy Academy features 23 modules across five parts. It is open to everyone with no login required and no associated costs.
Commissioning.
We provide expert guidance on site acceptance testing, ensuring that your equipment is integrated correctly. Our engineers advise on connection and earthing arrangements for optimal safety.
During first energisation, we help capture the baseline measurements worth recording while the asset is new, setting the foundation for effective long-term monitoring.
How to reach support
Your request goes to our technical team, who will review the details and respond by email with next steps.